Amazing Customer Care Powered by Conversational AI
Grow CSAT with frictionless experiences that make your customers feel valued.
Power good customer service with conversational AI chatbots and AI-powered agents that can anticipate customer needs and provide faster resolution. Engage your customers across channels and devices to drive efficiency, satisfaction, and sales. Meet the AI customer service platform that does it all.
The business impact that 7.ai has helped us deliver is amazing customer service experience and efficiencies with reduction in cost to serve.
— Geoff Brady, Director SMB and Transformation, Optus
Reduce Costs and Enhance Efficiency
Conversational AI customer service helps customers help themselves and supports agents, too. Lower costs and drive greater operational efficiency.
Improve CSAT and Increase Satisfaction
AI customer services makes every experience effortless to boost satisfaction and make customers feel valued. Good customer service keeps them coming back.
Improve Automation and Grow Digital Adoption
Proactively offer support with conversational AI across digital and voice channels. Deflect calls to assisted service across lower cost digital channels with higher CSAT.
Focus on Journeys, Not Touchpoints
in total savings over 10 years for a global credit card company
higher NPS in digital assisted channels for a major telecom
self-service containment for a major credit card company