Consumer expectations are changing – they want simple, straightforward ways to reach companies to get things done. It’s now easier than ever to provide the experiences they want today and enhance them as expectations change tomorrow. Add new messaging channels, build models once and deploy to any messaging and speech channel, reduce fraud, and modify intent models without ever having to code.
Consumers today want to choose how, when, and where they connect with businesses. Meet your customers on their channel of choice with easy integration of emerging channels through open channel RESTful API. [24]7.ai's leadership in Conversational AI predicts consumer intent, intelligently routes context to a bot or agent, and drives rich messaging experiences to improve CSAT.
Your customer expectations are changing. Evolve with them by leveraging intuitive tools to quickly modify intent models, understand sentiment in messaging environments, and integrate with 3rd party models to increase NPS and brand loyalty. Save time and money by protecting your IVR against fraud, and with a single click, add Speech intent models to easily deploy across digital messaging and speech channels.