It’s a New Era in CX. Is Your Business at Risk?
Consumer expectations are higher than ever. To deliver the experiences consumers crave, companies need to put Big Data to work to anticipate consumer intent and personalize interactions - whether automated with chatbots or assisted by agents – in those crucial moments that can either drive revenue or customer churn. The brands that can do this will thrive. Those that can’t will get left behind.
of consumers stopped doing business
with a company after a bad experience.
Source: Internet Trends Report 2018, Mary Meeker
Deliver Memorable Experiences that Support Your Customers and Your Bottom Line
Our intelligent customer engagement platform delights consumers by anticipating solutions to their needs and making interactions effortless across automated and assisted voice and digital channels.
Increase Revenue and
Grow conversion and customer loyalty while reducing abandonment and confusion. Proactively personalize and engage customers with AI-powered bots and agents that drive the sale.
and Reduce Costs
By combining AI, automation, and agents, enterprises can increase self-service, grow digital adoption, and improve containment at the lowest cost per interaction.
Boost CSAT with
Drive better service and faster resolution with proactive, personalized experiences. Integrated self service with seamless agent escalation ensures the best CX every time.
Achieve Extraordinary Results
incremental annual revenue for major
savings over 10 years for major
credit card company
NPS increase for leading telecom at 20% lower
cost per contact
Redefine the Customer Experience
Whether you’re looking to grow revenue, reduce customer service costs, improve agent productivity, or grow self service, 7.ai can help. Deliver the experience your customers crave with AI-powered conversational interactions across digital, mobile, and voice channels.
Chatbots & Virtual Agents
Increase automation, efficiency, and satisfaction with a self-learning chatbot or virtual agent powered by superior AI. Help customers help themselves for better experiences, and better results.
Reinvent old-school IVR with intuitive conversations powered by AI, automation, and natural language generation. Understand your customers better and serve them with speed and simplicity.
Blending AI & Agents
Not all customer journeys can or should be automated. In the best journeys, AI-powered chatbots and human agents work side by side to boost productivity, reduce costs, and help companies scale efficiently.
Connect with customers the way they connect with friends through conversational AI. Chatbots and AI-powered agents deliver meaningful two-way interactions across messaging, web, and voice channels. Increase revenue and satisfaction.
Enterprise AI for CX
Drive satisfaction, loyalty, and ROI by anticipating customer needs and orchestrating experiences across voice and digital channels Enterprise grade AI delights customers and increases automation. It’s AI with purpose.
Optimize digital marketing spend and reduce customer acquisition costs with AI-powered targeting, dynamic personalization,and bidding for web, digital, and mobile advertising. Make every moment (and impression) matter.
Insights & Journey Analytics
Redefine customer acquisition and engagement with data science at your fingertips. Unravel complex customer journeys over time and across channels to identify business opportunities. Translate insights into digital transformation initiatives.