Our industry-leading, unified, low-code conversational AI platform now comes equipped with generative AI. Born from deep contact center operational expertise and early experience in large language and generative models, our platform helps you run secure conversational AI systems at scale with minimal effort.
Discover game-changing use cases to turbocharge your agent experience and drive superior customer experiences.
Facing containment challenges? Leverage LLMs to capture uncommon intents. Boost containment with multifold efficiency. Become highly responsive to topic drifts that happen due to multiple factors.
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Experience [24]7 Copilot, your team’s behind-the-scenes expert. It quickly drafts replies and recommends the next best action while your agent captains the conversation. Its real-time support ensures frictionless CX.
Want to scale onboarding without compromising quality? Create an immersive, optimal, and measurable contact center agent training experience by giving them unlimited practice scenarios, ready-reckoners, and more.
Combine traditional performance analytics with smart, specific, and actionable insights. Track real-time scoring to spot the gaps and customize training needs for every individual agent.
Get enterprise knowledge at your fingertips to tackle challenges and supercharge agent performance. Make your question-answering more powerful with a combination of generative AI, FAQs, and your knowledge sources.
Arm your agents with quick access to your customer’s intents, outcomes, issues, sentiments, and other signals. Elevate your customer engagement to new heights.
Leader: [24]7.ai is a Leader in SPARK Matrix: Virtual Customer Assistants (VCA), 2022
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Leader: Decision Makers’ Guide to Enterprise Intelligent Assistants, 2022
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Leader: [24]7.ai named a leader in SPARK Matrix: CX Management Services 2022
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Leader: [24]7.ai named leader in AI and Analytics Quadrant of ISG Provider Lens™, 2021
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Generative AI adoption is at an all-time high, and has exposed pent-up demand for human-like responses. But how much of it is hype, and what is the on-ground reality? What are some of the most interesting use cases, and where does human intelligence fit in?
Experts from Opus Research and [24]7.ai explore answers to these questions in this insightful on-demand webinar.
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Generative AI platforms like ChatGPT are revolutionizing the industry by assisting humans in multiple tasks, from customer support to content generation. This thought leadership paper, by Opus Research and [24]7.ai, highlights how human intervention is needed to overcome biases, incomplete datasets, and security and compliance challenges. Explore the symbiotic relationship between humans and LLMs with real-world use cases.
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