Platform Privacy Policy

(last revised on Aug 18, 2023)

[24]7.ai, Inc and its affiliates (collectively, “[24]7.ai”) provide software platforms, applications, and data analysis systems (collectively, the “[24]7.ai Platform”) which enable [24]7.ai’s clients (DEFINE as “Client”) to better service their current and prospective customers (each an “End User”) via the Internet and telephony networks. This [24]7.ai Platform Privacy Policy is applicable to those Clients and End Users who are either directly or indirectly using the [24]7.ai Platform.

At the contractual direction of [24]7.ai’s clients, [24]7.ai collects and processes End User’s information which may include Personal Information, where “Personal Information” means information that can be used to specifically identify an End User, including, but not limited to, a first and last name, organization name, email address, phone number, postal/zip or other physical address, date of birth, gender, professional title, account information, credit/debit card number, and any other such information needed by the [24]7.ai Platform to provide client-specified services to an End User. [24]7.ai respects the privacy of End Users and is committed to protecting the Personal Information that we receive through their direct and indirect use of the [24]7.ai Platform. Notwithstanding the foregoing, End Users’ use of our clients' Internet- and telephony- based services (and, ultimately, the [24]7.ai Platform) is solely governed by the terms and conditions agreed to directly between End Users and [24]7.ai’s clients (usually via a signed written agreement, “Terms of Use” and/or a “Privacy Policy” on such clients’ websites).

Collection and Use of Information

Certain information about End Users is passively collected through the [24]7.ai Platform without those End Users actively providing that information to [24]7.ai (“Interaction Data”). Collection of Interaction Data is done using various technologies, such as website cookies (see section on cookies below), Internet/web tags, and navigational data collection (e.g. website log files, server logs, etc.). We do not consider Interaction Data to be Personal Information.

Some Interaction Data is automatically transmitted by End Users' Internet web browsers and telephony networks to the [24]7.ai Platform, with examples including: the URL of the website an End User browsed before accessing the [24]7.ai Platform; the Internet Protocol (“IP”) address of the End User's computer (a unique number automatically assigned to an End User's computer when connecting to the Internet, which may vary from session to session); the web browser version that the End User’s computer or mobile device is currently using; the date and time the End User accessed the website or online service; and the specific webpages that an End User accessed while visiting the website. Interaction Data is used by [24]7.ai for internal purposes, to analyze trends, and to improve the [24]7.ai Platform. [24]7.ai also uses Interaction Data to improve our clients’ web, mobile and telephony systems. For example, Interaction Data is collected and used to personalize websites so that their content, layout, functionality, navigation, recommendations, offers and promotions will be more relevant to End Users based on their collective or individual context.

Before using the [24]7.ai Platform, we agree in written contracts with our clients that they have sufficient rights, including their End Users' consent, to allow us to collect both Personal Information and Interaction Data. If you have any concerns about one of our client’s right to collect such data from you and to pass it on to [24]7.ai, please contact that client directly.

We collect the following kinds of personal information from our Clients:

• Contact Information such as name, email address, mailing address, phone number
• Billing Information such as billing address
• Unique Identifiers such as user name and account number

We use this information to provide Clients:

• Relevant account or product information
• Assistance in completing transactions
• Resolution to customer service issues

[24]7.ai collects information under the direction of its clients, and has no direct relationship with the individuals whose personal data it processes.

Cookies

[24]7.ai uses “cookies” or similar technologies to track and collect End Users' Personal Information and Interaction Data. A “cookie” is a small data file that [24]7.ai transfers to an End User’s computer or mobile device for various tracking purposes. [24]7.ai uses these cookies to save relevant data to enhance End Users' experiences while on our clients' websites. End Users may set their web browser to notify them when a cookie is sent, or to refuse cookies altogether, but certain features of the [24]7.ai Platform (and of our clients’ websites) might not work well or at all if cookies are blocked or deleted. Before using the [24]7.ai Platform, our clients promise us that they have their End Users' consent to set/collect cookies (or for [24]7.ai to set/collect the cookies on their behalf) and that they have the right to give such information to [24]7.ai to process on their behalf. If you have any concerns about one of our client’s right to set/collect cookies or to give us the right to do so on their behalf, please contact that client directly.

Opt-Out

Before using the [24]7.ai Platform, we agree in written agreements with our clients that they have sufficient rights, including their End Users' consent, to allow us to collect both Personal Information and Interaction Data. End Users who do not wish to have their Personal Information or Interaction Data collected should contact our client directly or visit our client’s privacy policy for guidance on opting out. Please note that End Users who clear their web browser’s cookies and then visit our client’s website again, or visit our client’s website from a different web browser, may need to re-enter their opt-out choices with our client. If you are a client and would like to update your account please contact us via your client account representative.

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Security

The [24]7.ai Platform follows industry standards to protect the security of End Users’ Personal Information and [24]7.ai respects End Users’ choices for such information’s intended use (to the extent those choices are communicated to our clients by End Users and then onward-communicated by our clients to us). We utilize a combination of reasonable and appropriate physical, technical, and administrative safeguards to prevent unauthorized access or disclosure of End Users’ Personal Information, to maintain data accuracy of End Users’ Personal Information, and to ensure the appropriate use of End Users’ Personal Information we collect and process. [24]7.ai retains Personal Information and Interaction Data only as required or permitted by local law and while it has a legitimate business purpose. In addition, [24]7.ai uses standard security protocols, and mechanisms to exchange the transmission of sensitive Personal Information such as credit card details and login credentials. End Users submit sensitive Personal Information such as their credit card number in the [24]7.ai Platform via functionality which limits the sensitive data from being persisted by [24]7.ai and is encrypted using transport layer security (“TLS”) technology.

Data Privacy Framework(DPF) Principles

End Users' information may be stored, processed and/or accessed in the United States or in any other country in which [24]7.ai or its affiliates, subsidiaries or agents maintain facilities. By using the [24]7.ai Platform, our clients have promised us that such End Users have consented to any such transfer of information outside of the End Users' home country.

We and our wholly owned subsidiaries 24/7 Customer Private Limited, Tellme Networks, Inc., [24]7 US LLC, [24]7.ai,Inc. comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. [24]7.ai has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF. [24]7.ai has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

[24]7.ai is responsible for the processing of personal data it receives, under the DPF, and subsequently transfers to a third party acting as an agent on its behalf. [24]7.ai complies with the DPF Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

The Federal Trade Commission has jurisdiction over [24]7.ai’s compliance with the EU-U.S. DPF and Swiss-U.S. DPF. In certain situations, [24]7.ai may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In compliance with the EU-U.S. DPF and the Swiss-U.S. DPF, [24]7.ai commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the Swiss-U.S. DPF to TRUSTe, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://feedback-form.truste.com/watchdog/request for more information or to file a complaint. These dispute resolution services are provided at no cost to you.

For complaints regarding DPF compliance not resolved by any of the other DPF mechanisms, you have the possibility, under certain conditions, to invoke binding arbitration. Further information can be found on the official DPF website.

Accuracy of Personal Information

[24]7.ai has no direct relationship with the individuals whose personal data it processes. [24]7.ai endeavors to maintain accurate Personal Information at all times but ultimately is reliant on its clients for the accuracy of Personal Information. If an End User requires updates to her/his Personal Information or requests their data be deleted/deactivated in the [24]7.ai Platform, the End User should request such changes directly through our applicable client, and [24]7.ai will make reasonable efforts to incorporate such changes, or respond to requests for access, deletion, correction, amendment, restriction in the [24]7.ai Platform within 30 days.

Onward Transfer

The [24]7.ai Platform operates globally. Therefore, [24]7.ai may transfer End Users’ Personal Information and Interaction Data on to its affiliates and/or subcontractors worldwide for the purpose of further processing or storage, and/or may transfer data within its control to various geographies as part of its own processing efforts. [24]7.ai will not sell, rent, transfer or lease an End User's Personal Information to any third party except with the End User's direct consent, whether provided directly or relayed to us by our clients Transfers to any third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients; the transfer is to other [24]7.ai entities and/or business partners who are acting on behalf of [24]7.ai for the uses described in this policy; or the transfer is required by law or court order, and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

In the event [24]7.ai goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our website for 30 days of any such change in ownership or control of your personal information.

APEC Participation

[24]7.ai's privacy practices, described in this Privacy Policy, comply with the APEC Cross Border Privacy Rules System. The APEC CBPR system provides a framework for organizations to ensure protection of personal information transferred among participating APEC economies. More information about the APEC framework can be found here.

Children's Privacy

[24]7.ai Customer Engagement Platform does not intend to target, and is not intended to attract, children under the age of 13. [24]7.ai does not knowingly collect personal data from children under the age of 13 or send requests to children for personal data.

Changes to this Privacy Policy

[24]7.ai may amend this policy from time to time. If we make any material changes in the way we use End Users' Personal Information we will make that information available by posting a notice on our website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information

For questions about this [24]7.ai policy, End Users are encouraged to contact our client who has retained us to provide the [24]7 Customer Engagement Platform on their behalf. Such End Users may also write to privacy@247.ai or to:

[24]7.ai, Inc
Attn: Legal Department
2105 S.Bascom Ave.
Suite 195, Campbell,
CA 95008, USA

Privacy Notice for California Residents

(Last updated on December 12, 2023)

This Privacy Notice for California Residents supplements the information contained in [24]7’s Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California. We adopted this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice.

1. Information We Collect

Our website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information"). In particular, our website has collected the following categories of personal information from its consumers within the last twelve (12) months:

Category	Examples	Collected
A. Identifiers.	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
C. Protected classification characteristics under California or federal law.	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
D. Commercial information.	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
E. Biometric information.	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
G. Geolocation data.	Physical location or movements.
H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information.
I. Professional or employment-related information.	Current or past job history or performance evaluations.
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
K. Inferences drawn from other personal information.	Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Personal information does not include:

• Publicly available information from government records.
• Deidentified or aggregated consumer information.
• Information excluded from the CCPA’s scope, like certain health or medical information and other categories of information protected by different laws.

We obtain the categories of personal information listed above from the following categories of sources:

• Directly from you. For example, from forms you complete or products and services you purchase.
• Indirectly from you. For example, from observing your actions on our website.

2. Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

• To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
• To process your requests, purchases, transactions, and payments and prevent transactional fraud.
• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• As described to you when collecting your personal information or as otherwise set forth in the CCPA.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our or our affiliates’ assets in which personal information held by us or our affiliates about our website users is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated, or incompatible purposes without providing you notice.

3. Sharing Personal Information

We may disclose your personal information to a third party for a business purpose like identifiers, Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), Commercial information, Internet or other similar network activity and Professional or employment-related information. 

When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

We share your personal information with the following categories of third parties:

• Service providers.
• Data Aggregators.

4. Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

• The categories of personal information we’ve collected about you.
• The categories of sources for the personal information we’ve collected about you.
• Our business or commercial purpose for collecting or selling that personal information.
• The categories of third parties with whom we share that personal information.
• The specific pieces of personal information we’ve collected about you (also called a data portability request).
• If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • Sales, identifying the personal information categories that each category of recipient purchased; and
  • Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by: Emailing us at Privacy@247.ai.

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we’ve collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.

We will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Personal Information Sales

We will not sell your personal information to any party. If in the future, we anticipate selling your personal information to any party, we will provide you with the opt-out and opt-in rights required by the CCPA.

5. Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

6. Other California Privacy Rights

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to Privacy@247.ai.

7. Changes to Our Privacy Notice

Should this Privacy Policy change, we intend to take reasonable steps to ensure that these changes are brought to your attention by posting a revised Privacy Policy on this website. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a prominent notice on this Site prior to the change becoming effective.

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on our website and update the notice’s effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

8. Contact Information

If you have any questions or comments about this notice, the ways in which we collect and use your information described below and in our Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Website: www.247.ai
Email: Privacy@247.ai

GDPR Compliance

(last revised on April 13, 2023)

[24]7.ai is committed to respecting all applicable individual rights to privacy including but not limited to rights set forth under the General Data Protection Regulation of the European Union (the “GDPR”). Accordingly, information security, protection of all confidential material entrusted to us, and transparency with respect to individuals who may elect to entrust information to us, are all of the utmost importance to our organization. The following summary sets forth some of the key measures we have set in place to effectuate that commitment, and to meet the enhanced standards for transparency and accountability for personal data uses under the GDPR.

We use personal information in a variety of ways across our products and organization. Specific uses are identified for users of particular products and/or those who elect to use our services, but in general our products and policies limit our collection and use of personal data to online identifiers such as IP address, cookie and device identifiers. We use this information to support our clients in customer engagement and customer acquisition efforts, and to optimize customer website experiences on client websites.

To support all such uses, we have implemented a comprehensive cross-functional effort calculated to ensure full compliance with the GDPR with respect to any role in which we handle sensitive data, whether as controller or processor. Our program includes detailed administrative, technical and operational controls designed to effectuate GDPR principles in all our relevant processes. We have further set in place measures designed to safeguard the data under our care using secure encryption technologies. We also take steps to independently test our security against international standards using third-party auditors. Additional actions we are taking include:

• Implementing new internal controls calculated to enable full compliance with the GDPR and to strengthen the Company’s commitment to respecting all lawful privacy rights;
• Setting in place consent mechanisms to facilitate user consent and withdrawal of consent as appropriate;
• Implementing Privacy by Design in our internal systems and products on an ongoing basis;
• Implementing processes to enable data subjects to exercise their lawful privacy rights with respect to their data;
• Reviewing contracts and contacts with partners to confirm satisfaction of all applicable privacy requirements, including the GDPR;
• In circumstances where we operate as a processor, supporting the controller with respect to all requirements, including data subject rights, incident response, and other matters, in accordance with GDPR Article 28;
• Ensuring that controllers for whom we operate as processors confirm that their instructions are proper and in accord with consents they have secured for the use of data;
• In circumstances where we operate as a controller, ensuring that appropriate consents and/or contractual rights are secured for all uses of personal data;
• Enhancing policies across the organization to ensure compliance and readiness to address any issues, including data subject requests and/or data incidents.

In addition to the measures already set in place, we strive for continuous improvement and therefore review and improve our systems on an ongoing basis. Questions concerning the Company’s GDPR compliance efforts and/or any related matters may be directed to Privacy@247.ai.

[24]7.ai Connect Privacy Policy

(last revised on December 01, 2022)

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is used online by using [24]7.ai Connect application. The [24]7.ai Connect Privacy Policy is applicable to all the employees of [24]7.ai Inc. and its affiliates (collectively, “[24]7.ai”) and non- employees who use [24]7.ai Connect application.

[24]7.ai Connect application facilitates notifications and self-serve options from various applications & tools used at [24]7.ai Inc. and its affiliates. Notifications may just be information or require an action. So, users can receive alerts & updates or take necessary action on-the-go, right from their mobile device, especially for approvals, eliminating the need to log into multiple web applications or it may just be used to access your QR code any time, for internal QR-code-based processes.

The application previously was meant only for Employees & was called “Employee Connect”, however, it was rebranded as “[24]7.ai Connect” on version 4.0 onwards. In current version, employees and non-employees can use the [24]7.ai Connect application, to do various tasks. Employees continue to do employee related tasks & view employee related screens, and non-employees can do only non-employee tasks & view only non-employee screens, like QR admin scanner for security/medical personals. Other than that, there are various application features such as WFH Attestation implemented on the request of the compliance team during Covid for WFH employees, QR Code solutions for WFO employees, News & Events, Dynamic Forms, Surveys, Covid Vaccine Registration/Trackers.

Collection and processing

For employees, the main purpose of the mobile application is to provide a single interface, especially managers & senior leadership, to be able to log into only one application and access notifications and take necessary action like approve/reject requests from anywhere, on the go, instead of logging into multiple sub-systems & their respective web-applications. For this, sub-systems use a framework of Web APIs provided/exposed to them, which they can send notifications to employees/users, which in turn are made available on the mobile application for employees to access & action as needed. They could be in the form of just read-only notifications, that need not be actioned. In addition to notifications, there are self-serve options that serve as an extension to the various sub-systems which employees can initiate requests, such as apply for leave, view leave balance, or raise an incident ticket and get geo WiFi password. Also, the ability to publish News & Events, and release surveys to employees, are features that help with employee engagement. During Covid, various Covid related enhancements like WFH Attestation, Vaccination Tracker, QR Code processes were implemented, that helped employees either for working from home, or working from office.

For non-employees, mainly QR Code scanning admins, the application helps them process employees via any QR Code based process, where employees show the QR code generated on their application & the admins use their application to scan the employees QR code and throw results or actions to be taken, like in the Medical Check process setup, for staying compliant in line with governmental authorities and to have checks in place to ensure Covid guidelines are followed. Also, for non-employees to have their own QR code to follow the QR code process.

What Personal Information we collect when Users download and login to our app?

For employees, post authentication with Network Terminal credentials, details pertaining to employees are retrieved and stored from Active Directory and Employee database for auto-logins. The details collected includes but not limited to:

• Employee ID
• Email ID
• Department
• User Type
• Geo
• Push registration ID
• User access token
• Contacts
• Files
• Location
• Camera
• Accounts

For non-employees, post authentication with local user ID (system generated) and password (set by user on first login). Details pertaining to non-employees are retrieved and stored from local Connect database, as configured by admins while creating their login ID. The details collected includes but not limited to:

• User ID
• Email ID
• User Type
• Geo
• Push registration ID
• User access token
• Contacts
• Files
• Location
• Camera
• Accounts

For all users, all these details are encrypted & stored in Keystore / Keychain. Device specific details such as UUID, OS version and device model are retrieved and securely stored.

How we protect your information?

We implement a variety of security measures when an employee enters, submits, or accesses their information to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all employee related data are encrypted and stored in the apps Keystore (Android) or Keychain (iOS).

Cookies, IP Addresses and Other Tracking Technologies

We capture and store the IP address of user whenever they access the app. We also use an access token system that is unique for each user and expires post 24 hours. Google Firebase Analytics is integrated for tracking usage.

Disclosures to third parties

We use the Xamarin framework for developing the mobile app, which in turn provides various third-party plug-ins used in the application, including Google Firebase Analytics plugin. We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties, unless we provide users with advance notice. We ensure to take appropriate security measures to protect your personal data that require parties who process personal data on our behalf.

Opt out

You can uninstall the App to Opt-out of all the services that are provided via [24]7.ai Connect.

Accuracy of Personal Information

[24]7.ai intends to maintain accurate Personal Information at all times. If you require the Personal Information you have provided [24]7.ai to be updated, or that we delete inaccuracies you may send updates and corrections to [24]7.ai via email to IS-Support@247-inc.com specifying in the Subject line that you wish to provide an update and we will make reasonable efforts to incorporate the changes in our records as soon as practicable, if you provide the information we require to locate your Personal Information in our records (e.g. old name, email address, etc.). Once we make the requested update, we will send you an e-mail confirmation so that you are aware the update or correction has been made. If you requested to update your e-mail address, we will send the confirmation notice to both the old and new email addresses. If you wish to access your shared personal information, cancel your account or request that we no longer use your information to provide you services contact us via the information above. We will respond to your requests for access within a reasonable amount of time.

Statement of Consent

By using this App, you consent to the terms of this [24]7.ai Connect Privacy Policy and to [24]7.ai Inc., its affiliates and sub-processors, processing and using Personal Information for the purposes described herein.

Changes

We reserve the right to make changes to this Privacy Policy. It is advisable to review this privacy policy regularly so you are aware of these changes.

Contact Information

If there are any questions regarding this privacy policy, you may contact us using the information below.

Support Email ID: IS-Support@247-inc.com